SOULRNR CLUB · Member Portal

Your
information.

Plain language, on purpose. This is what SOULRNR, LLC ("we") keeps about you when you use SOULRNR CLUB, who sees it, and what you can do about it. Questions or requests, go@soulrnr.com.

What we keep

• Your account: your email address, your name, and your phone number if you give it.
• Your training: the sessions you reserve, check in to or miss, your plan or passes, the day you said you signed the waiver, your milestones, races you are going to, and whether you joined Run Club.
• Payments: the plan or order, the amount, and Stripe's reference numbers for your payment. Your card number goes to Stripe only. We never see it or store it.
• Alerts: if you turn alerts on, the address your phone's alert service gives us for that device.
• Connect: what you post, reply, send, report or block, including photos and short videos. A deleted post is removed from view and its photo or video is erased.
• HYROX trainer: the questions you ask the AI trainer and its answers, kept on your account so the conversation carries on, until you tap Start over or delete your account. Coaches do not see it.
• Parent consent for young athletes: the parent or guardian's name, relationship, phone or email, the time, the network address it was signed from, and the exact words that were agreed to.
• Security records: sign-in codes (which expire in minutes) and a log of important actions, such as signing up, choosing a plan or cancelling. We also use your network address to stop abuse.

The signed training waiver is kept by the SOULRNR waiver page, which holds the signature and the words that were signed.

Who sees it

• Coaches and SOULRNR staff see your name, email, phone, plan, attendance and notes so they can run the training club. The people who build and look after the app can see what a coach sees when they are helping with a problem.
• Other members see your first name and last initial on class rosters, the leaderboard, and in Connect. Team members covered by a school or partner group are kept off the public leaderboard and out of the member directory.
• Connect: posts on the board are seen by every adult member and by young athletes whose parent has signed consent. A private message is seen only by the two people in it. Young athletes have no private messages with adults.
• Venue 324 shares only its calendar dates with us. We share nothing about you with Venue 324.

Who helps us run it

We use a few services, and each one only gets what it needs to do its job: Cloudflare (the app, the database and stored photos and videos), Stripe (card payments), Resend (the emails we send you), Vercel (the soulrnr.com website and the members.soulrnr.com address), Anthropic (the AI model behind the HYROX trainer; to answer, it receives your question, your recent conversation with the trainer, your first name, your membership standing and the day's posted workout, nothing else), and your phone's own alert service (Apple, Google or Mozilla) to deliver alerts. We do not sell your information, we do not show ads, and we do not use ad trackers or third-party analytics.

Cookies and storage

To keep you signed in, the app stores a sign-in token in your browser. There are no ad cookies.

Young people

An account is for people 13 and older. Under 18, a parent or guardian signs the waiver, and joins in Connect only by signing the consent link a coach sends. They can withdraw it any time from that same link, or by telling a coach or writing to go@soulrnr.com, and the athlete is removed from Connect right away.

What you can do

• Fix or change your name and phone under You, and turn alerts and Connect notifications on or off there.
• Delete your account under You, Delete my account. If you pay by card you cancel your plan first so you are not charged again. Deleting removes your name, email, phone, devices and posts. We keep records we are required to keep or need to settle payments and keep people safe: payment records, the sessions you held a spot in (so a team can be billed correctly), your signed waiver and any parent consent.
• Ask to see, correct or delete what we hold by writing to go@soulrnr.com. We reply within 30 days.
• Cancel a monthly plan any time after the three-month minimum, under You. See the membership terms.

Keeping it safe

Everything travels over a secure connection. Sign-in codes expire in minutes and work once. The coach desk is limited to coaches and admins, and only an admin can change payment and portal settings or send email to all members. No system is perfect, so tell us right away at go@soulrnr.com if something looks wrong.

Changes

If this page changes in a way that matters, we post the new version here and tell members in the app before it applies.

Contact

SOULRNR, LLC, 324 E Capitol Ave, Jefferson City, MO 65101. Email go@soulrnr.com.