SOULRNR HYROX Training Club

Membership
terms.

Plain language, on purpose. This is what you are agreeing to when you make an account or choose a plan. Questions, go@soulrnr.com. How we handle your information is on the privacy page.

Who we are

SOULRNR, LLC runs the SOULRNR Training Club at 324 E Capitol Ave, Jefferson City, Missouri. "We" and "the training club" mean SOULRNR, LLC. "You" means the member.

Accounts and age

You make an account with your email address. There is no password: we email you a six-digit code or a link each time you sign in, and anyone who can read your email can sign in as you, so keep your email safe. If you cannot get into your email, write to go@soulrnr.com and we will help you change the address on your account. You need to be 13 or older to have an account. If you are under 18, a parent or guardian has to be okay with you training with us and signs your waiver, and you join Connect only through the parent consent described below. You can delete your account any time under You in the app.

Your first session

Your first group training session is on us. After that, reserving a spot needs an active plan or passes.

Plans

• Unlimited Monthly. Every group training session plus open training hours. Billed on the 1st of every month to your card. If you start part way through a month, your first charge covers only the days left in that month, worked out by time, so you never pay for days before you joined. The full price starts on the 1st. If you start in the last three days of a month, those days are on us and billing starts on the 1st. Three-month minimum: counted from the day you start. After that you can cancel anytime, and your access runs through the end of the month you have already paid for.
• Power Couple. The same as Unlimited Monthly for two people on one login and one monthly payment, with the same billing on the 1st and the same three-month minimum.
• Six Months Unlimited. Paid once, good for six months from the day you start. It does not renew on its own.
• 10 Pass. Ten group training sessions, paid once. A pass is spent when you reserve and given back if you cancel before the session starts. Passes do not expire.

Monthly plans renew automatically on the 1st of every month, at the price you saw when you chose the plan, until you cancel. We show you the price, the renewal and the three-month minimum on the plan card and again next to the Pay button before your card is charged. The rate you sign up at stays your rate for as long as your plan continues. Any price change applies to new sign-ups.

Teams and partner groups

If your team or a partner covers your sessions (for example a school team), you sign up for sessions the same way as everyone else and the group is billed, not you. The group is billed for every session you sign up for and attend, and also for a session you sign up for and do not show up to, unless a coach waives it. Cancel before the session starts if you cannot come. Everyone in a group is kept off the public leaderboard.

HYROX trainer

The HYROX trainer in the portal is an AI, not a person and not a medical provider. It gives general training guidance from the club's standards and what you tell it. Use your own judgment, stop if something hurts, and see a professional for pain, injury or illness. Your coaches set the program; the trainer helps you follow it. We keep your conversation on your account and may switch the trainer off for anyone who misuses it.

Connect

Connect is the club's message board and private messages, for adult members. Posts on the board are seen by every adult member and send them a notification. A private message is seen only by the two people in it. Coaches can remove any post or reply, and any member can report a post or block another member. We may switch Connect off for anyone who uses it to harass or spam. Members under 18 join Connect only with a parent or guardian's signed consent. They can read and post on the board and use their team room, but they have no private messages with adults and are not in the member directory.

Reserving and showing up

• Reserve to hold a spot. If a session is full you join the waitlist and we alert your phone the moment a spot opens.
• Check in when you arrive. Only checked-in sessions count toward milestones and the leaderboard.
• Give up a spot you cannot use before the session starts so someone on the waitlist can take it. A reserved spot with no check-in is marked a no-show.
• The training club shares its home with Venue 324. On days an event is booked, sessions are closed and anyone holding a spot is told.

Cancelling

• How. Open the app, tap You, then Cancel my plan. That is the whole process. It stops the next charge, you keep access through the end of what you have already paid for, and we email you a confirmation with the date. If you change your mind before that date, tap Keep my membership under You and nothing changes.
• The three-month minimum. A monthly plan has a three-month minimum, counted from the day you start. You can cancel the first day after the minimum. Until then the Cancel button tells you the date it opens, and if you have a problem you can write to go@soulrnr.com.
• After the minimum your plan is month to month: no lock-in, no fee to cancel.
• Six Months Unlimited and the 10 Pass are paid once, never renew, and are not refundable once started, except where the law says otherwise. If a charge looks wrong, write to go@soulrnr.com and we will put it right.
• If we cancel. We may end a membership for a safety problem or for breaking the rules of the training club or of Connect. If we do, we stop future charges and tell you.

Payments

Card payments are handled by Stripe. We never see or store your card number. Stripe emails a receipt for each charge. A failed payment pauses reserving until it goes through; update your card under You and you are back in. Charges are in US dollars.

Run Club

Run Club on Saturday mornings is free and open to everyone, and you do not need a plan. You still make an account and sign the waiver before your first run. Run Club meets at the training club, and moves to another place on days Venue 324 has an event; the app shows where.

The shop

SOULRNR WEARABLES are ordered in the app and paid by card through Stripe. Shipping is a flat amount shown at checkout, and orders are shipped by SOULRNR. For a question or a problem with an order, write to go@soulrnr.com.

Training

Group training is physical work. You are responsible for knowing your own limits and for telling a coach about any injury or condition that matters. Every member signs the SOULRNR training waiver before their first session.

Your information

The privacy page says exactly what we keep, who sees it and how to ask us to show, fix or delete it. In short: coaches see your name, email, phone, plan and attendance to run the training club, other members see your first name and last initial, we do not sell your information, and you can delete your account under You in the app.

Changes

If these terms change, we post the new version here and tell members in the app before it applies.

Contact

SOULRNR, LLC, 324 E Capitol Ave, Jefferson City, MO 65101. Email go@soulrnr.com.